Shipping & Returns Policy

We harvest our mushrooms to order and get them to you fast, often within 24 hours of harvest. Fresh mushrooms are perishable, so they are handled differently from our dried mushrooms, tinctures, and growing supplies. This policy explains how each one gets to you and what we do if something isn't right.

At a glance

Local delivery (Dallas–Fort Worth)

• Delivery days: [Tuesdays and Thursdays]. Orders placed by Monday and Wednesday by 12pm go out on the next delivery day.
• Delivery fee: [$0.00]. 
• Receiving your order: You don't need to be home. We'll leave your order at your door in [insulated packaging / a cooler bag] and send you a message when it arrives. Please refrigerate it as soon as you can. Texas heat is hard on fresh mushrooms.
• Missed or incorrect addresses: We can't be responsible for spoiled products if the address you gave us is wrong or incomplete, or if the order sits outside for a long time after delivery.

Farm pickup

• Location: 3201 E. Pioneer Parkway, Suite 9, Arlington, TX 76010
• Hours: Monday–Friday, 8am–2pm
• Choose "Pickup" at checkout. We'll email you when your order is ready. There's no fee for pickup.
• Please collect your order within [2] days. After that, we can't guarantee fresh product. Orders not collected within [7] days may be canceled.

Shipping (shelf-stable products only)

• What ships: Dried mushrooms, tinctures, and growing supplies. We don't ship fresh mushrooms because they are too perishable.
• Where we ship: [Within the contiguous United States]. We currently ship internationally, to P.O. boxes, or to APO/FPO addresses
• Processing time: Orders ship within [1–3] business days. Orders placed on weekends or holidays ship the next business day.
• Rates: Shipping costs are calculated at checkout.
• Carriers: [USPS / UPS/FEDEX]. You'll get a tracking number by email when your order ships.
• Transit time: Usually [2–5] business days after shipping. Carrier delays are out of our control.

Lost or stolen packages

If your tracking shows a package as delivered but you can't find it, check with your neighbors and building office first, then contact the carrier. Contact us within [7] days and we'll help you file a claim. We are not responsible for packages that are lost or stolen after the carrier marks them delivered. [Optional: We offer package protection at checkout.]

Weather and harvest delays

Our mushrooms are a living crop. Sometimes a variety doesn't harvest as planned, or severe weather delays delivery. If an item in your order isn't available, we'll contact you to offer a substitute, credit, or refund for that item. If we need to reschedule your delivery, we'll let you know as soon as possible.

Fresh mushrooms: our freshness guarantee

We can't accept returns of fresh mushrooms or other perishable food items for food-safety reasons. But we stand behind our harvest. If your mushrooms arrive damaged, spoiled, or not as ordered:

• Contact us within [24] hours of delivery or pickup at 682-410-0101 with your confirmation number. 
• Include your order number and a photo of the product and its packaging.
• We'll send a replacement, give you store credit, or issue a refund. Which one depends on the situation and what you prefer.

The guarantee doesn't cover product that was stored improperly and not refrigerated after delivery, such as left out of the refrigerator or sealed in plastic. It also doesn't cover claims made after the report window, or natural variations in the size, shape, and color of our mushrooms.

Dried mushrooms, tinctures, and growing supplies

• You can return unopened, unused items in their original packaging within [30] days of delivery.
• For safety reasons, we can't accept returns of opened food products or tinctures, or of opened or used grow kits.
• To start a return, email with your order number. Please don't send items back without contacting us first. We can't process returns we haven't approved.
• You pay return shipping unless the item arrived damaged or we made a mistake.

Damaged or incorrect items

If any item arrives broken, leaking, or different from what you ordered, email us within [48 hours] of delivery with photos. We'll make it right at no cost to you.

Refunds

• Approved refunds go back to your original payment method within [5–10] business days. Your bank may take a few extra days to post the refund.
• Delivery and shipping fees are non-refundable unless the problem was our mistake.
• Products bought in person at a farmers market or at the farm are covered by the same freshness guarantee. Please bring or send your receipt or a photo.

Order changes and cancellations

You can change or cancel an order up until the day it ships for a full refund in which you can refer to your confirmation email. After that, we've already harvested for you, so we can't accept cancellations for fresh mushrooms.

Wholesale and consulting

Terms for wholesale orders, standing orders, and consulting services are set in your wholesale or service agreement.

Texas Fungus LLC

3201 E. Pioneer Parkway, Suite 9, Arlington, TX 76010

Email: jordan@texasfungus.com

Phone: +1 (682) 410-0101

We usually reply within [1] business day.